Online Shop Rules

ONLINE SHOP RULES

PURCHASE REGULATIONS

  1. GENERAL PROVISIONS
  • 1.1. The online store available at www.woodencraftdesign.com is run by Tomasz Berowski, operating under the name WoodenCraft Design Tomasz Berowski with its registered office at ul. Browarna 44/4, 33-300 Nowy Sącz, referred to as Seller.
  • 1.2. definitions:
  1. a) Working day – one day from Monday to Friday, excluding public holidays.
  2. b) Customer – an adult person, legal person or organizational unit without legal personality, which concludes a sales agreement with the Seller.
  3. c) Consumer – a natural person who performs legal transactions with the seller, which are not directly related to his business or professional activity.
  4. d) Buyer – customer and consumer.
  5. e) Seller – Tomasz Berowski conducting business under the name WoodenCraft Design Tomasz Berowski, ul. Browarna 44/4, 33-300 Nowy Sącz.
  6. f) Electronic account – a data set in the Seller’s IT system, secured with a login and password provided by the Buyer, containing the Buyer’s data and information about orders placed by him in the online store.
  • 1.3. Contact method:
  1. a) by telephone at +48 578 617 330 or +48 578 617 331,
  2. b) via e-mail at: conatct@woodencraftdesign.com
  • 1.5. The personal data are processed by the Seller only and exclusively within the scope and on the basis of these Regulations. The buyer provides data voluntarily and has the right to inspect their content and update and correct them.

 

  1. SUBMISSION AND COMPLETION OF ORDERS
  • 2.1. Orders are accepted:
  1. a) by the website: www.woodencraftdesign.com through the “basket” application, where the Buyer provides contact details, indicates the ordered goods and chooses the payment method,
  2. b) via e-mail at: .com.
  • 2.2. In the case of placing an order through the “basket” application, the Buyer receives a confirmation of order acceptance on the e-mail address provided.
  • 2.3. In the case of placing an order by e-mail, after the Buyer sends information about the order, the Seller confirms by sending the terms of sale to the e-mail address provided along with the presentation of the total value of the order excluding the cost of shipment.
  • 2.4. If the Buyer does not collect the ordered products on their own and thus elects to deliver the purchased products via a transport organized by the Seller, then the valuation provided by the Seller shall also take into account the transport costs.
  • 2.5. In order for the Seller to determine the amount of the transport fee for the ordered products, the Buyer is obliged to indicate the exact delivery address of the goods.
  • 2.6. The order realization begins:
  1. a) in the case of orders paid by bank transfer, electronic payments – after crediting the funds to the Seller’s bank account.
  • 2.7. Before placing an order, the Buyer should read the provisions of these Regulations.
  • 2.8. The term of the contract is defined in the terms of sale prepared and sent by the Seller and is counted in working days.
  • 2.9. In the case of goods marked as “promotion” or goods marked as “sale”, the sequence of orders is determined by the order in which confirmed orders for these goods are received. The quantity of goods at promotional prices or in prices from the sale is limited.
  • 2.10. If the Seller is unable to produce, prepare for shipment and deliver the ordered products within the time specified in the order, then he is obliged to inform the customer about this fact and agree a new date with him. If the buyer does not agree to extend the delivery deadline, this is the basis for termination of the contract.
  • 2.11. Electronic services provided by the Seller in the form of an order form and an account are free of charge.

 

  1. DELIVERY
  • 3.1. The seller offers the following methods of collection and delivery of purchased products:
  1. a) personal collection at the company’s office at ul. Browarna 44/4, 33-300 Nowy Sącz.
  2. b) courier parcel,
  • 3.2. At the time of receipt of the order, the customer is obliged to check the contents of the shipment carefully. Complaints about mechanical damage will be considered only in the case of a damage report, confirmed by the signature of the customer and the supplier of the shipment.
  • 3.3. The goods remain the property of the Seller until the Customer pays the entire amount due.

 

  1. PAYMENT
  • 4.1. The buyer can pay for the ordered goods:
  1. a) cash at the Seller’s headquarters – at the latest at the time of collection of a personal order,
  2. b) by bank transfer to the Seller’s bank account:

Bank mBank
56 1140 2004 0000 3502 7695 0212

  1. c) by electronic payment and payment by the PayU payment card (detailed information about the website on the website at: http://www.payu.com) and PayPal (detailed information about the site on the website at: https: //www.paypal.com).

 

  1. COMPLAINT PROCEDURE
  • 5.1. The seller is obliged to deliver goods free from legal and physical defects. The goods purchased by the Consumer are covered by a two-year warranty calculated from the day of sale.
  • 5.2. The furniture is intended for indoor use only at 15-30 degrees Celsius. Wooden furniture cannot be used outdoors. Storing them in the sun, in damp rooms or at low temperatures can lead to numerous cracks in the wood, wax or varnish surfaces, and even distort the furniture.
  • 5.3. Wooden furniture oiled or waxed should be cleaned only with the products intended for their care. Do not use wet or damp cloths for furniture care. When using the furniture, avoid placing wet or hot objects on it, as they may damage the protective wax layer and discolour the surface. In this case, the whole piece of furniture should be waxed again.
  • 5.4. Due to the colour limitations of computer monitors, the colours of the furniture shown may be slightly different from the actual. Wood is a natural material, having its own drawing and unique structure, thanks to which every piece of furniture made by us has an individual and unique character. Its natural features make it possible to create colour differences in individual elements of the furniture.
  • 5.5. The dimensions given on the page are the external dimensions of the furniture.
  • 5.6. The Seller reserves the right to design changes that do not affect the functioning of the furniture in order to improve the product.
  • 5.7. Complaints should be submitted in writing via e-mail to the following address: .com or by post to the address of the company. In order to improve the process of dealing with complaints, it is recommended to provide data such as:
  1. a) name, surname, address of purchaser,
  2. b) description of the subject of the complaint with attached photos depicting the reported defects,
  3. c) indicate the request.
  • 5.8. Complaints are considered within 14 days from the date of their receipt. The buyer receives a reply in writing.
  • 5.9. The seller is liable to the customer up to the price paid and delivery costs. The Seller shall not be liable for lost profits by the Customer.

 

  1. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
  • 6.1. Detailed information on out-of-court complaint and redress procedures and rules on access to these procedures can be obtained at local offices.

 

  1. WITHDRAWAL FROM THE AGREEMENT
  • 7.1. Sales contracts concluded via www.woodencraftdesign.com are distance contracts. According to the relevant provisions, the Consumer has the right to withdraw from the concluded sales agreement within 14 days from the date of delivery of the goods without giving a reason.
  • 7.2. The consumer may withdraw from the contract by submitting a statement of withdrawal via email to the address .com or in writing to the address of the registered office of the company in accordance with the model of the letter available on our website (PDF, X KB).
  • 7.3. In the event of withdrawal from the contract, the consumer is obliged to return the goods immediately, within a period not exceeding 14 days from the date of withdrawal from the contract. It is recommended to contact the Seller in advance in order to determine the form of receipt of the goods by the Seller or other person authorized by the Seller.
  • 7.4. The consumer is liable in the event of a decrease in the value of things in connection with the use of it in a way that goes beyond what is necessary to establish the features, nature and / or functioning of the item.
  • 7.5. It is recommended to return (if possible) the goods in the original packaging together with all attached documents. The above provision has the form of a recommendation and does not affect the right to withdraw from the contract.
  • 7.6. The consumer covers the direct cost of returning the goods.
  • 7.7. The seller returns the consumer’s service to the indicated bank account number or postal order within 14 days from the date of receipt of the return of the goods.
  • 7.8. Unless the parties have agreed otherwise, the consumer shall not be entitled to withdraw from a distance contract if:
  1. a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs, custom orders,
  2. b) in which the subject of the benefit are things that after delivery, due to their nature, are inseparably connected with other things.
  3. c) jewellery such as earrings due to health and safety reasons

 

  1. FINAL PROVISIONS
  • 8.1. Agreements concluded between the Seller and the Buyer are concluded in Polish.
  • 8.2. The use of services provided electronically involves special risks arising from the interference of third parties. The seller has no influence on the operation and availability of the Internet. The buyer making payments using “electronic payments” should specifically protect the information from disclosure to third parties.
  • 8.3. Seller reserves the right to amend these regulations for material reasons, i.e. change of legal provisions.
  • 8.4. In the area not regulated in these regulations, the relevant provisions of Polish law shall apply, in particular: the Civil Code, the Act on Electronic Services of July 18, 2002, the Act on Consumer Rights of May 30, 2014.